1. Delivery Area 1.1. We deliver to Lithuania and the European Union. 1.2. If you would like delivery to a country not listed, please contact us — we will assess the possibility.
2. Delivery Methods 2.1. Available delivery methods (selected at checkout):
parcel lockers (Omniva, LP Express, Venipak);
courier (Venipak, Omniva, LP Express, SmartPost);
pickup in person – Savanorių pr. 187, Vilnius. Pickup is available only by prior arrangement, as this address does not have regular staffed hours.
2.2. Specific delivery partners and prices are shown at checkout.
3. Delivery Cost 3.1. The delivery cost depends on the method chosen, the weight/size of the parcel, and the destination country. 3.2. The final delivery fee is shown before you confirm your order.
4. Order Preparation and Dispatch 4.1. If the product is already made and in stock, we prepare and dispatch the order within 1–3 business days of payment confirmation. 4.2. If the product is made to order, the preparation and dispatch time is agreed individually with the buyer, based on the expected production time.
5. Delivery Times 5.1. Estimated delivery times after dispatch:
within Lithuania: 1–3 business days;
within the EU: 3–10 business days.
5.2. These times are estimates and may vary due to courier workload, holidays, or unforeseen circumstances.
6. Shipment Tracking 6.1. We provide the tracking number by email. 6.2. If you have not received a tracking number, please contact us.
7. Damaged or Undelivered Shipment 7.1. If your parcel arrives damaged, we recommend that you:
photograph the packaging and the damage;
(if applicable) note the damage at the time of pickup;
contact us within 72 hours (3 days) of receiving the parcel.
7.2. If your parcel is delayed or has not reached you, please contact us — we will help resolve this with the delivery partner.
8. Incorrect Delivery Details 8.1. The buyer is responsible for providing an accurate delivery address, phone number, and email address. 8.2. If a parcel is returned due to incorrect details or failure to collect it, the cost of re-shipping may be charged to the buyer.
9. Pickup in Person 9.1. Pickup is available at Savanorių pr. 187, Vilnius, only by prior arrangement of a specific time via email or phone.
Хотите персонализированную свечу?
Делаем индивидуальные заказы (для подарков, мероприятий, компаний). Так как каждый заказ уникальный, цена рассчитывается индивидуально.